Policy

At CMS Cleaning and Maintenance (CMS), we are committed to protecting your privacy and ensuring the responsible handling of any personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the Personal Information Protection Act (PIPA) of British Columbia, Canada.

1. Information We Collect

We collect only the information you provide through our website’s contact form or email inquiries, which may include:

• Name

• Business Name

• Email Address

• Phone Number

• Any additional comments or details you choose to include in your request.

• Timestamp of Contact

• Source of Contact

2. Purpose of Information Collection

The information you provide will be used solely to:

• Respond to your inquiry or request for information and help ensure we meet your needs.

• Provide updates about our services, special offers, or relevant business communications.

• Secure or re-confirm your permissions.

• Perform Data Analysis and Improvement where we may use collected information, such as demographic data or advertising sources, to analyze trends and improve our services. This analysis may involve the use of secure internal tools, such as spreadsheets, to better understand our customer base and refine our marketing strategies. Personal information is not shared externally and remains protected in accordance with this policy.

3. Use and Sharing of Information

• Your information will not be shared with any third parties for any purpose other than by any legally binding demand.

• CMS will use your data exclusively for the purposes stated above.

4. Storage and Security of Information

When you submit an inquiry via our website or email, your personal information is securely stored within popular email systems, such as the various versions of Microsoft Outlook and Apple Mail or Google Mail, which are reasonably expected to utilize and maintain industry-standard encryption to protect data both in transit and at rest.

We take the following measures to safeguard your information during the inquiry and post inquiry process:

• Access Control: Only authorized team members have access to email accounts where inquiries are received.

• Device Security: All devices used to access email accounts are secured with passwords, biometric authentication, and up-to-date security software.

• Retention and Deletion: Emails containing your personal information are retained only as long as necessary to process your inquiry and respond to your requests. After 12 months of inactivity, your information will be deleted unless you request to continue receiving updates.

• Training: Employees handling personal data are trained in privacy and security best practices to prevent unauthorized access or misuse.

In addition, information submitted through our website’s forms is managed using Squarespace, a platform that is reasonably trusted to employ several advanced security measures, including:

• SSL Certificates: All connections to our website are encrypted using SSL technology, preventing unauthorized access to submitted data.

• PCI-DSS Compliance: While we do not process payments directly through our website, Squarespace Payments adheres to the Payment Card Industry Data Security Standard (PCI-DSS).

• Latest Security Protocols: Squarespace uses up-to-date security protocols to maintain account and data integrity.

• Spam Detection: Suspicious form submissions are flagged and monitored to ensure the security of your data.

5. Retention of Information

We retain your information for no longer than 12 months after our last interaction. If we do not hear from you during this period, your data will be permanently deleted unless you request to continue receiving information.

6. Your Rights

Under PIPA, you have the right to:

• Access the personal information we hold about you.

• Request corrections to your data to ensure accuracy.

• Request the deletion of your data at any time.

To exercise these rights, please contact us using the details provided in Section 9.

7. Security of Information

We use contemporary email list management platforms and secure email systems that comply with industry standards to safeguard your personal information. These systems employ encryption, access controls, and regular monitoring to prevent unauthorized access, loss, or misuse of your data.

8. Disclaimers

Personal Health Information - CMS does not collect, process, or handle personal health information (PHI) as defined under British Columbia's Personal Information Protection Act (PIPA). While our services may include cleaning or sanitization for environments with specific needs, we do not claim to meet standards required by the healthcare or medical industries. Any information provided to CMS related to medical conditions or health-related cleaning requests will be treated with care but is not managed under specific healthcare privacy frameworks.

No Guarantee of Data Transmission Security - While we take all reasonable precautions to protect your personal information, please note that no method of data transmission over the internet, or method of electronic storage, is completely secure. As such, we cannot guarantee absolute security. By using our website, you acknowledge and accept this risk.

Not Responsible for Third-Party Services - Our website may contain links to third-party websites or services. CMS is not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

No Responsibility for User-Generated Content - Any information you submit through user-generated content features, such as comments or forms, is provided at your discretion. Please avoid sharing sensitive or unnecessary personal information in these fields.

Limited Liability for Data Breaches - While we implement industry-standard security measures to protect your data, CMS shall not be held liable for any unauthorized access, alteration, or disclosure of personal information caused by circumstances beyond our reasonable control, including breaches of third-party platforms or services.

Disclaimer of Medical or Health Advice - Our services and communications are intended for general cleaning and maintenance purposes only and should not be considered medical or health advice. For specific health concerns or cleaning procedures related to medical conditions, please consult a qualified professional.

For Information Purposes Only - All information provided on the website or other advertising and promotion materials of CMS is for informational purposes only and should not be considered professional advice or any specific level or type of service requirements. Please consult a qualified professional for specific recommendations related to your situation.

Limitations regarding Sanitation or Disinfection - Our cleaning services, including any references to sanitization, are not intended to meet specific standards or regulations required by the medical or other specialized industries. Unless otherwise explicitly stated, any mention of sanitization refers to the ordinary application of sanitizing solutions to high-touch areas as part of routine cleaning practices. CMS does not guarantee any specific level of coverage or effectiveness of sanitization beyond what is ordinarily expected in general cleaning services. For environments requiring specialized sanitation or disinfection standards, we recommend consulting a provider certified to meet those requirements.

9. Contact Us

If you have questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Email: info@cmservices.ca
Subject Line: Privacy Inquiry

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Please check this page periodically for updates.